Proactive
Management
We monitor and maintain your systems on a pro-active basis. Ensuring your assets are looked after. Learn more →
Guaranteed
Response Times
We guarantee your response times per priority so you don't have to guess when we'll attend to your queries.
Consulting &
Strategy
IT Roadmaps and impromptu consultations. We're here to assist and guide you in the IT decision making process.
Lifecycle
Management
We map out your IT asset lifecycle with the goal to keep your assets within warranty and replace assets before they exceed their average lifespan.
Proactive Management combines a number of different services (below). The sole purpose of which is to keep your systems running smoothly. It does so by mitigating the risk of unforeseen outages, compromises or data leaks, performance degradation etc.
24x7 Monitoring
We use Remote Monitoring & Management tools (RMM), fine-tuned to your environment to help us stay on top of the activity within your environment. This activity alone allows us to perform the majority of services which form part of Proactive Management.
Patch Management
Control the roll-out of Windows and (most) third party software updates and patches ensuring your environment receives the latest updates and patches which mitigates the risk of having vulnerable updates or patches applied to the environment. Updates and patches in general are necessary to keep systems performing and protected.
Proactive Maintenance
Proactive Maintenance is performing a specific task (or tasks) to stop, avoid, prolong or mitigate the risk of a certain outcome (generally asset failure or compromise). An example of this is clearing out temporary files from a server hard drive to prolong it's ability to run and thus avoiding system failure due to the hard drive reaching capacity.
Threat Management
Threat Management is supported by our 24x7 Monitoring service and includes activities such as; locating, eliminating, recovering*, cleaning, and root cause analysis of threats.
*Recovery is only covered under the fixed-priced agreement when third-party backups are in place, either provided or vetted by Onsight IT.
We're also
extremely upfront.
Any additional work (as outlined below) is charged at a reduced service rate which is exclusively available for our Managed Service clients.
Extra Consulting
Any additional consulting sessions relating to complex changes and/or additions is typically not included and may be subject to separate billing (at a reduced rate). (e.g. the acquisition of a new business, radically changing the existing IT environment).
Projects
All Project work is billed separately (at a reduced rate). We offer both fixed price as well as time & material. (e.g. hardware installs, server builds, software deployments, new users). Basically anything new within the environment is to be considered a project.
Full Service overview.
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Monthly reporting consists of three reports, providing you with information on ticket and alert quantities, SLA statistics, patch status summary and overall device health.