Single Point of contact
If we don't manage or deliver it already, we can act on your behalf
Guaranteed Response Times
Not just best effort, we guarantee our response times
Dedicated Team
Deal with the same people who know you and your business
One Invoice
We aim to bundle all your services onto one single monthly invoice
Predictable Cost
Transparent & Predictable Cost
Reduce & Mitigate Risk
Reduce IT problems with properly implemented technology and continuous management
IT Lite
IT Support (PAYG at a reduced rate)
Guaranteed Response Times
Site Documentation
Service Management & Centralized Billing
Quotes & Procurement
Virus Protection
Ransomware Protection
user/month
No user minimum
IT Basic
Everything from IT Lite +
Ransomware Protection Plus
Proactive Management
Reporting
Documentation Platform Access (1x license)
user/month
10 user minimum
IT Standard
Everything from IT Lite +
IT Support (All-inclusive)
Consulting & Strategy
Lifecycle Management
Device Encryption
Mail Protection
user/month
10 user minimum
Full service comparison.
Choose the plan that’s right for you. Need more information? Just ask!
| IT Lite | IT Basic | IT Standard | ||
|---|---|---|---|---|
| IT Support | ✔ (PAYG at reduced rate) | ✔ (PAYG at reduced rate) | ✔ (All-inclusive) | |
| Guaranteed Response times | ✔ | ✔ | ✔ | |
| Site Documentation | ✔ | ✔ | ✔ | |
| Service Management | ✔ | ✔ | ✔ | |
| Centralized Billing | ✔ | ✔ | ✔ | |
| Quotes & Procurement | ✔ | ✔ | ✔ | |
| Virus Protection | ✔ | ✔ | ✔ | |
| Reporting | ✖ | ✔ | ✔ | |
| Ransomware Protection | ✔ | ✔ | ✔ | |
| Device Encryption | ✖ | ✖ | ✔ | |
| Proactive Management | ✖ | ✔ | ✔ | |
| Lifecycle Management | ✖ | ✖ | ✔ | |
| Consulting & Strategy | ✖ | ✖ | ✔ | |
| Ransomware Protection Plus | ✖ | ✔ | ✔ |
Our process is designed to start delivering IT Support to your team as soon as possible.
Handover of IT related information
You provide us with all IT related information which will help us look after your team and IT environment. All information will be entered into our secure site documentation platform.
Providing your team with some basic "About Us" Info
We provide your team with the necessary information to ensure they can request support from our team and know what sort of response times they can expect for the specific type of problem or query they have.
Deploying our Remote Agent
We help you deploy our Remote Management Agent. This will allow us to provide remote support and Proactive Management.
The Delivery of IT Support commences
Once the above 3 Steps have been completed, our Dedicated Team of Pro's will be able to start delivering IT Support to your team.
We continue to get to know you better
Over the next few weeks we start to learn more about your team and your business. During this stage we'll also be setting up your Proactive Management components to help Reduce & Mitigate Risks.
Providing Actionable Advice
After the initial few weeks we would have collected enough data to be able to provide actionable advice on how technology can further improve operations for your business. This can range from simple, cost-effective or even free upgrades or changes to more complex solutions.